The 30-day money back guarantee can be used by customers who have bought Thiocyn Haarserum for women (150 ml) or Thiocyn hair serum for men (150ml) for the first time at www.thiocyn.com. In order to assert a refund, the customer must have used the product as prescribed and specify a valid reason for the return. For more information, click here.

The money-back guarantee applies for 30 days from the date of purchase. Applications for reimbursement must be submitted within this period to be taken into account.

1. In order to apply for a refund, the customer must contact the Thiocyn customer service by email to service@thiocyn.com. 2. A proof of purchase may have to be presented including the order number and the purchase date. 3. Refunds are issued to the payment method originally used for the purchase.

Usually not. In some cases, however, the unused part of the product must be returned to receive a refund. The cost of the return is the responsibility of the customer, unless Thiocyn GmbH has set something else.

This money-back guarantee does not apply to products that have been purchased by non-authorized third-party providers. The guarantee does not apply to products that were damaged due to abuse, improper use or non -authorized changes.

In certain cases, Thiocyn GmbH can offer partial refunds that are based on the scope of product use and customer satisfaction.

Reimbursement applications are processed within 5 working days after receiving all the necessary information. The time it takes for the refund to appear in the customer's account can vary depending on the payment method and the financial institution.

Thiocyn GmbH reserves the right to change or end the money-back guarantee at any time. All changes to the conditions are communicated to the customer via the official website of Thiocyn GmbH or other suitable channels.