The link included in your shipping confirmation email (as well as the tracking number) allows you to always stay up to date on your shipment's progress. International deliveries may sometimes experience delays – if you have any questions, please contact us via email. service@thiocyn.com

"Insofar as no other period is specified in the article description, the goods are delivered in Germany within 3-5 working days. Sundays and public holidays do not count, since no delivery takes place on these days. If you deliver the goods to other European countries, you should expect a week of delivery. "

In order to ensure that your ordered items order quickly, all orders will be processed immediately by our systems. For this reason, it is unfortunately not possible to subsequently add items to an order that has already been placed or cancel it.

Right of withdrawal You have the right to withdraw from your purchase contract within fourteen days without giving any reason, starting on the day on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered as a single order. To exercise your right of withdrawal, you must notify us by means of an unambiguous declaration (z.B. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, but this is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period. Returns You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have withdrawn from this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods. The goods must be returned in their original condition, undamaged and unopened. werden.Ist Is the hair serum suitable for me?"

"To initiate a return or exchange with Thiocyn GmbH, please follow these steps: Contact: Contact our customer service by email at service@thiocyn.de oder by phone at +49 (0)69 87 40 331 30. Please provide your order number and the reason for the return or exchange. Packaging: Pack the items securely and include the completed return form. Ensure the items are unused and in their original condition. Returns: Send the package to the following address: Scholz Fulfillment GmbH & Co. KG Raiffeisenstraße 28-32, 49124 Georgsmarienhütte Germany"

"At THIOCYN GmbH we strive to process reimbursements as soon as possible. As soon as we have received and checked your returned items, the refund is usually carried out within 10-14 working days. Please note that depending on the payment provider and bank, it can take a few additional days for the amount to be credited to your account. If you have any further questions about your refund, our customer service will be happy to help you. "

To answer product -specific questions, please contact us using our contact form.

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The shipping costs within Germany are € 3.90. Shipping is free from an order value of € 60. Our subscribers always receive their deliveries free of charge.

"Yes. The shipping costs to other European countries are as follows: Price group 1: Belgium, Netherlands, Austria: 11.50 € Price group 2: Denmark, France, Italy, Poland, Slovakia, Spain, Czech Republic, Hungary, Liechtenstein, Luxembourg: 16.35 € Price group 3: Switzerland, Sweden: 18.50 € Price group 4: United Kingdom: 21.25 € IMPORTANT For deliveries to non-EU countries such as z.BIn Switzerland, additional customs duties, fees, and import sales tax may apply, which are to be borne by the customer. Tips and Tricks Unfortunately, our parcel service providers have massively increased their prices in recent years, especially for parcels to other European countries, so we are forced to adjust the shipping costs abroad accordingly. We would like to retain you as a customer and therefore suggest possible alternatives. You can ship from other European countries via amazon.de Use our Prime offer. Due to its size, Amazon is able to ship internationally at lower shipping costs. For deliveries to Switzerland: We have a local partner who is happy to accept and ship orders within Switzerland: Drogerie Eberhart. Email for orders: dro-kosmetik@ bluewin.ch, Telephone number: 033 681 26 10. We hope for your understanding and will continue to strive for lower shipping costs abroad."

Within Germany, we usually deliver within three to five working days. In the case of shipments to other European countries, you should expect a delivery period of one week.

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