The link included in your shipping confirmation email (as well as the tracking number) allows you to always stay up to date on your shipment's progress. International deliveries may sometimes experience delays; if you have any questions, please email us at service@thiocyn.com.

"Unless otherwise specified in the item description, delivery of goods in Germany will take place within 3-5 business days. Sundays and public holidays are not included, as no deliveries are made on these days. For deliveries to other European countries, please allow one week for delivery."

To ensure prompt delivery of your ordered items, all orders are processed immediately by our systems. For this reason, it is unfortunately not possible to add items to or cancel an order that has already been placed.

"Right of withdrawal You have the right to withdraw from your purchase contract within fourteen days without giving any reason, starting on the day on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single order. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but this is not mandatory. To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired. Returns You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. The goods must be returned in their original condition, undamaged, and unopened. Is this hair serum suitable for me?

"To initiate a return or exchange with Thiocyn GmbH, please follow these steps: Contact us: Contact our customer service by email at service@thiocyn.de or by phone at +49 (0)69 87 40 331 30. Please provide your order number and the reason for the return or exchange. Packaging: Pack the items securely and include the completed return form. Make sure the items are unused and in their original condition. Return: Send the package to the following address: Scholz Fulfillment GmbH & Co. KG Raiffeisenstrasse 28-32, 49124 Georgsmarienhütte Germany"

"At Thiocyn GmbH, we strive to process refunds as quickly as possible. Once we receive and inspect your returned items, the refund will typically be processed within 10-14 business days. Please note that depending on your payment provider and bank, it may take a few additional days for the amount to be credited to your account. If you have any further questions about your refund, our customer service team will be happy to assist you."

To answer your product-specific questions, please contact us using our contact form.

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Shipping costs within Germany are €3.90. Shipping is free for orders over €60. Our subscribers always receive their deliveries free of charge.

"Yes. Shipping costs to other European countries are as follows: Price group 1: Belgium, Netherlands, Austria: 11.50 € Price group 2: Denmark, France, Italy, Poland, Slovakia, Spain, Czech Republic, Hungary, Liechtenstein, Luxembourg: €16.35 Price group 3: Switzerland, Sweden: 18.50 € Price group 4: United Kingdom: €21.25 IMPORTANT At Deliveries to non-EU countries such as Switzerland may incur additional customs duties, Fees and import sales tax are incurred, which must be borne by the customer are. Tips and tricks Unfortunately, our parcel service providers in recent years their prices overall, but especially for packages to other European countries has increased massively, so that we are forced to adjust the shipping costs abroad accordingly. We would like to keep you as a customer and therefore offer you possible Suggest alternatives. You can use the Use our Prime offer at amazon.de. Due to its size, Amazon is able to ship internationally at lower shipping costs. For Deliveries to Switzerland: Here we have a local partner who is happy to accept and ship orders within Switzerland: Drogerie Eberhart, email for orders: dro-kosmetik@bluewin.ch, Telephone number: 033 681 26 10. We hope for your understanding and will continue to strive for lower shipping costs abroad."

We usually deliver within Germany within three to five business days. For shipments to other European countries, please allow one week.

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