Terms and conditions

General terms and conditions and customer information

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I. General terms and conditions
§ 1 Basic provisions
(1) The following terms and conditions apply to all contracts that you conclude with us as a provider (thiocyn GmbH) via the website www.thiocyn-haarserum.de. Unless otherwise agreed, the inclusion of your own conditions you use may object.
(2) Consumers in the sense of the following regulations is every natural person who concludes a legal transaction for purposes that can mostly be attributed to their commercial nor their independent professional activity. An entrepreneur is every natural or legal person or a legal partnership that acts in the exercise of their independent professional or commercial activity when the legal transaction is concluded.

§ 2 Create of the contract
(1) The subject of the contract is the sale of goods.
(2) With the setting of the respective product on our website, we submit a binding offer to conclude a contract on the conditions specified in the article description. 
(3) The contract comes about via the online goods basket system as follows:
The goods intended for purchase are stored in the "shopping cart". You can call up the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time.
After accessing the "Cash" page and entering the personal data as well as the payment and shipping conditions, all order data is finally displayed on the order overview page.
Insofar as you use an immediate payment system (e.g. PayPal / PayPal Express / PayPal Plus, Amazon Payment, Postpay, Sofortüberweisung), you will either be led to the order overview page in our online shop or you will first be forwarded to the website of the provider of the immediate number system.
If the forwarding is forwarded to the respective immediate number of immediately, make the corresponding selection or enter your data. Finally, you will be led back to our online shop to the order overview page.
Before sending the order, you have the option of checking all the information here again, changing (also via the "Back" function "of the internet browser) or cancel the purchase. 
By submitting the order via the "Buy now" button, you can legally binding the acceptance of the offer, which causes the contract. 
(4) Your inquiries for creating an offer are non -binding for you. We submit a binding offer in text form (e.g. by email), which you can accept within 5 days.
(5) The processing of the order and transmission of all information and documents required in connection with the conclusion of the contract and its implementation is partly automated by email. You therefore have to ensure that the email address you have stored is correct, the reception of the emails is technically ensured and, in particular, is not prevented by spam filters.

§ 3 Contract duration / termination
If the contract recurring/permanent services (subscription) has the subject, the contract will be concluded for an indefinite period. Each contracting party has to terminate the right of such a contract without notice by the next delivery date without giving reasons. The right to extraordinary termination for an important reason, in particular the repeated violation of the main contractual obligations remains unaffected.
The termination can be made in the customer account via the menu item "Subscription" and there using the "termination form" or in text form (by post or email).

§ 4 Return rights, retention of title
(1) You can only exercise a right of retention insofar as it is claims from the same contractual relationship.
(2) The goods remain our property until the purchase price has been paid in full.

§ 5 liability
(1) We are fully liable for damage from the violation of life, body or health. We are also liable in all cases of intent and gross negligence, in the event of fraudulent concealment of a defect, if the guarantee is taken over for the nature of the object of the purchase and in all other legally regulated cases. 
(2) Liability for defects within the framework of the statutory guarantee is based on the corresponding regulation in our customer information (part II).
(3) If essential contractual obligations are affected, our liability in the event of slight negligence is limited to the typical, predictable damage. Essential contractual obligations are essential obligations that result from the nature of the contract and whose violation would endanger the achievement of the purpose of the contract, and obligations that the contract imposes according to its content to achieve the purpose of the contract, the fulfillment of which the proper execution of the contract can even be possible and to comply with them regularly.
(4) In the case of violation of insignificant contractual obligations, liability is excluded in the event of slightly negligent breaches of duty.
(5) Data communication via the Internet cannot be guaranteed without errors and/or available at any time. In this respect, we are not liable for the permanent or uninterrupted availability of the website and the services offered there.

Section 6 of the law, place of performance, place of jurisdiction
(1) German law applies. In the case of consumers, this choice of law only applies if the protection granted by mandatory provisions of the law of the usual residence of the consumer is not withdrawn (principle of benefits).
(2) The place of performance for all services from the business relationships and the place of jurisdiction that exist with us is our seat, unless you are a consumer, but a merchant, legal entity under public law or special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or the place of residence or habitual residence at the time of the lawsuit is not known. The authority to call the court at another legal place of jurisdiction remains unaffected.
(3) The provisions of the UN sales law expressly do not apply.

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II. Customer information 

1. Identity of the seller/company headquarters:
Thiocyn GmbH

The European Commission provides a platform for the out-of-court online dispute resolution (OS platform), called up at http://ec.europa.eu/odr.

2. Information on the conclusion of the contract
The technical steps to conclude the contract, the conclusion of the contract itself and the correction options are carried out in accordance with Section 2 of our general terms and conditions (part I.).

3. Contract language, contract text storage
3.1. Contract language is German.
3.2. We do not save the full contract text. Before sending the order via the online shopping cart system, the contract data can be printed out or electronically secured via the print function of the browser. After receipt of the order from us, the order data, the statutory information for distance contracts and the general terms and conditions will be sent to you again by email.
3.3. For offer inquiries outside the online goods basket system, you will receive all contract data sent in text form as part of a binding offer, e.g. by email, which you can print out or secure electronically.

4. Essential features of the goods or service
The essential features of the goods and/or service can be found in the respective offer.

5. Prices and payment modalities
5.1. The prices listed in the respective offers and the shipping costs represent total prices. They contain all price components including all taxes.
5.2. The shipping costs incurred are not included in the purchase price. They can be called up on our website or in the respective offer via a correspondingly designated button, are shown separately during the ordering process and must be borne by you, unless the shipping -free delivery is agreed.
5.3. The payment methods available to you are shown under a correspondingly designated button on our website or in the respective offer.
5.4. Unless otherwise stated in the individual payment methods, the payment claims from the concluded contract are immediately due for payment.

6. Delivery conditions
6.1. The delivery conditions, the delivery date and, if necessary, existing delivery restrictions can be found under a correspondingly designated button on our website or in the respective offer.
6.2. If you are consumers, it is regulated by law that the risk of random doom and the random deterioration of the sold thing is only transferred to you during the dispatch with the transfer of the goods, regardless of whether the shipment is insured or uninsured. This does not apply if you have commissioned a transport company that is not named by the entrepreneur or a person otherwise intended to carry out the dispatch. 

7. Lawless deficiency liability 
7.1. There are legal liability rights.
7.2. As a consumer, you are asked to immediately check the goods for completeness, obvious defects and transport damage when delivered and to inform us of complaints as well as the freight forwarder as soon as possible. If you do not comply, this has no impact on your legal warranty claims.

Last update: 16.01.2020

Information on the regulations for returns and repayments can be found under Right of withdrawal

Information about You can find shipping and payment here.