Generally

What is thiocyanate?

"Thiocyanate is a molecule found naturally in the body and involved in a variety of natural life processes—according to research over the past decades. It activates and regulates the body's own processes. Where these aren't functioning as desired, additional thiocyanate can be helpful, for example, in cases of skin irritation, atopic dermatitis, itching, or hair loss." - Prof. Dr. Axel Kramer

In addition, thiocyanate has anti-inflammatory properties and protects against infectious and allergic stress. The hypothiocyanates formed by oxidation are highly effective antimicrobials and very important for microbial defense.

Is Thiocyn suitable for everyone?

Thiocyanate has no known side effects or interactions. It is a naturally occurring molecule that acts physiologically, naturally stimulating cellular activity and promoting hair growth. Therefore, it can also be used as an active ingredient during pregnancy and breastfeeding.

Are Thiocyn products suitable for my hair type?

The active ingredient thiocyanate contained in Thiocyn products acts as a non-specific metabolic regulator and is therefore suitable for everyone. Because our Thiocyn products do not address the causes of hair loss, but rather promote a stable and healthy hair cycle despite disruptive influences, they can be used for any form of increased hair loss – even preventatively. Whether the use of products containing thiocyanate can stimulate regrowth depends on the presence of inactive, but not yet dead, hair roots. These can be reactivated even if they have been inactive for an extended period.

Does the active ingredient thiocyanate have any side effects?

Thiocyanate has no known side effects or interactions. It is a naturally occurring molecule that acts physiologically, naturally stimulating cellular activity and promoting hair growth. Therefore, it can also be used as an active ingredient during pregnancy and breastfeeding.

Is there a risk that Thiocyn will lower my libido?

Additionally applied thiocyanate, as is the case with our Thiocyn hair serum, eyelash serum, and beard serum products, has a purely topical effect, meaning it only works on the applied area; a systemic (body-wide) effect is excluded. The thiocyanate precursors contained in Thiocyn hair capsules ensure the ultimate supply of all cellular activity in the body (skin, hair, nails) with the necessary nutrients, yet also do not cause unwanted hair growth.

Where are Thiocyn brand products manufactured?

All Thiocyn products are manufactured in Germany.

Can I take Thiocyn products together with other hair growth products and hair vitamins?

The active ingredient thiocyanate has no known side effects or interactions and can be used safely in parallel with other products. However, it should be noted in these cases that the resulting effect cannot be directly attributed to any of the products used.

Thiocyanate

What is thiocyanate?

Prof. Kramer: "Thiocyanate is a molecule naturally present in the body and involved in a variety of natural life processes—this is the finding from research over the past decades. It activates or regulates the body's own processes. Where these are not functioning as desired, additional thiocyanate can be helpful, for example, in cases of skin irritations such as atopic dermatitis, itching, or hair loss*."

What is the general effect of thiocyanate?

Prof. Kramer: "The molecule promotes healthy cell function, regardless of the cell type. It acts as a stabilizer of the cell membrane and thus normalizes existing imbalances in the cell balance. Positive effects have now been proven for a whole range of applications – including hair loss*." 

Are there any known side effects of thiocyanate?

Since thiocyanate is a natural component of the body, no relevant side effects or interactions are known, even with long-term use. In the unlikely event of an intolerance, discontinue use immediately.

How does thiocyanate work for hair loss*?

Prof. Kramer: "Hair loss* is usually triggered by hypersensitivity of the hair roots to dihydrotestosterone. Other factors such as stress, malnutrition, and hormonal transitions also play a role. A thiocyanate deficiency also significantly weakens the hair roots. Additional external thiocyanate, however, activates and strengthens the hair roots, making them less susceptible to these disruptive influences, and it detoxifies the radicals that inhibit hair regeneration."

What are the causes of thiocyanate deficiency on the scalp?

Prof. Kramer: "A key reason for a thiocyanate deficiency on the scalp lies in the hygiene standards of our modern society: Thiocyanate is water-soluble and is washed out of the skin and especially the hair. This causes a loss that cannot be compensated for by our modern diet. Another reason, especially in cases of hereditary predisposition to hair loss*, can be insufficient activity of the thiocyanate-forming enzymes. However, the additional administration of thiocyanate from the outside can compensate for these deficiencies."

Hair loss*

How does our hair grow?

The human hair follicle goes through a life cycle consisting of three phases. Each individual hair follicle follows the three cycle phases individually, so hair growth in all hair follicles is asynchronous. Even with a healthy hair cycle, a person loses up to 100 hairs per day.

Growth phase:

• Duration: 2-6 years

Transition phase:
• Duration: 3 - 4 weeks
• Cell growth stops
• Hair is separated from the hair root

Resting phase/beginning of growth phase:
• Duration: 2 - 3 months
• Hair falls out
• Hair follicle forms new hair in the same place

How does increased hair loss* occur?

In a healthy hair cycle, hair growth and hair loss are in balance. However, various factors can disrupt this natural equilibrium. Possible causes include:
• hereditary predisposition (in men, the main cause of increased hair loss in 80% of cases*)
• hormonal transition phases, especially during menopause or after pregnancy
• harmful environmental influences and pollutants
• physical and/or psychological stress, lack of sleep
• very frequent hair washing, stressful hair treatments
• a lack of nutrients due to an unbalanced diet
• chronic diseases, medications

This can reduce the natural lifespan of hair follicles or significantly disrupt healthy growth. This leads to premature, increased hair loss*, hair stunting, and miniaturization. The hair becomes thinner and sparser.

How does hair loss* usually occur?

In general, hair loss on the head occurs in 3 phases.

For women:
Phase 1: The hair in the parting area gradually thins out.
Phase 2: Significant hair loss* occurs in the crown area.
Phase 3: Bald patches appear on the top of the head.

For men:
Phase 1: The hair recedes at the temples and a receding hairline forms.
Phase 2: Lighter crown area, a bald spot forms at the back of the head (tonsure).
Phase 3: Hair loss in the forehead and crown regions merge. How does our hair grow?

The human hair follicle goes through a life cycle consisting of three phases. Each individual hair follicle follows the three cycle phases individually, so hair growth in all hair follicles is asynchronous. Even with a healthy hair cycle, a person loses up to 100 hairs per day.

What can I do about hair loss*?

There's no cure-all. However, early and consistent treatment can often counteract the progression of hair loss – as long as your hair roots haven't died yet. Thiocyn Hair Serum offers you a scientifically proven**, effective treatment based on the body's own natural molecule thiocyanate.
What else can I do for a healthy scalp and hair?
• Maintain a healthy, balanced diet and include some foods high in thiocyanates or thiocyanate precursors in your diet. These include cauliflower, broccoli, red cabbage, kale, kohlrabi, savoy cabbage, chickpeas, sweet potatoes, cashews, and cress.

• Remember to always keep a bottle of Thiocyn Hair Serum on hand to ensure regular use. The value pack lasts 4-6 months, providing you with the ideal supply.

Hair serums

How often should I use the hair serum?

The serum should be applied once daily. You won't achieve better results if you apply Thiocyn Hair Serum in larger amounts or more often than once a day. The hair serum can be applied directly after shampooing or on dry hair.

How long do I need to use the hair serum?

The thiocyanate active formula contained in Thiocyn Hair Serum can only achieve its optimal effect when used regularly over a longer period of time. To truly assess whether Thiocyn Hair Serum is effective for you, you should use it regularly for at least 4 to 6 months. One bottle of Thiocyn Hair Serum lasts for 6 to 8 weeks, depending on the size of the affected area. However, initial results can be seen after just a few weeks. Thiocyanate should generally be used as early as possible, ideally as a preventative measure—especially if parents have also experienced hair loss*.

What is the difference between hair serum for women and hair serum for men?

The formula has been optimized to meet the gender-specific care needs of women and men:
The women's formula also contains nourishing silk proteins as well as the B vitamins biotin and riboflavin.
The men's formula also contains sea minerals, the antioxidant flavonoid rutin and peppermint leaf extract.

How do I use the hair serum?

Step:
• Screw the applicator onto the bottle and leave it on the bottle permanently.
• Before traveling, screw the cap back on and take the applicator with you.
Step:
• Move the applicator over all affected areas of the scalp so that they are sufficiently moistened with the hair serum.
Step:
• Briefly massage in the hair serum. Do not rinse. • Dry, blow-dry, and style as usual.

What is the shedding effect?

Due to the reactivation of the slowed, unbalanced hair cycle, an increased shedding of so-called telogen, inactive hairs may occur 2-6 weeks after the start of treatment. This is generally a very good sign, namely that you are responding to the Thiocyn Hair Serum treatment and space is being made for new, stronger hair. Therefore, don't be discouraged by a temporary increase in hair loss*. Within just a few weeks, you may be rewarded with increased regrowth of new anagen hairs.

What does the money-back guarantee include?

The 30-day money-back guarantee is available to customers who first purchased Thiocyn Hair Serum for Women (150 ml) or Thiocyn Hair Serum for Men (150 ml) from www.thiocyn.com. To qualify for a refund, the customer must have used the product as directed and provide a valid reason for the return. For more information, click here .

What is thiocyanate?

"Thiocyanate is a molecule found naturally in the body and involved in a variety of natural life processes—according to research over the past decades. It activates and regulates the body's own processes. Where these aren't functioning as desired, additional thiocyanate can be helpful, for example, in cases of skin irritation, atopic dermatitis, itching, or hair loss." - Prof. Dr. Axel Kramer

How effective and tolerable is it?

Thiocyn Hair Serum has been tested for efficacy and tolerability several times. A 2016 post-marketing study2 showed high levels of satisfaction among test subjects after just eight weeks:

90% rate the tolerability as very good or good
68% notice a positive effect on hair
76% plan to continue using the hair serum

The positive results regarding efficacy and
Tolerance of Thiocyn hair serum are also
confirmed by clinical-dermatological examinations2:

30% less hair loss* (test method: counting after combing)
13% higher hair density (hairs/cm2) (test method: TrichoScan HD analysis)
95% of subjects had consistently good or healthier scalps (parameters: redness, flaking)

Is long-term use safe?

Regular daily use is important for lasting success. Since Thiocyn Hair Serum has no known side effects, it can be used continuously without hesitation.

Can I use Thiocyn hair serum while pregnant or breastfeeding?

Yes, the hair serum can also be used during pregnancy and breastfeeding.

Hair vitamins

Can I continue taking my other hair vitamins while taking Thiocyn hair capsules?

You can take Thiocyn hair capsules together with other dietary supplements.
It is important to ensure that you do not overdose on nutrients in order to avoid possible discomfort.

Are Thiocyn hair capsules vegan?

Yes, our Thiocyn hair capsules are a vegan hair vitamin.

Are Thiocyn hair capsules suitable for all hair types?

Our Thiocyn hair capsules provide you with all the nutrients and minerals essential for healthy cellular function in your skin, hair, and nails. To specifically combat increased hair loss, we recommend using our Thiocyn hair serum in addition. Topical administration of the active ingredient provides a more targeted effect.

How often should I take Thiocyn hair capsules?

Recommended intake: Take 1 capsule daily with sufficient liquid.

Important information: Hair vitamins are not a substitute for a balanced, varied diet and a healthy lifestyle. Do not exceed the recommended intake. Store in a cool, dry place, protected from light, and out of reach of children.

Are Thiocyn hair capsules tested for quality and safety?

Yes, Thiocyn hair capsules are tested for quality and safety.

In-process controls of finished products are performed by qualified specialists at regularly validated intervals. Machinery is regularly serviced and adjusted to minimize the potential for errors. Raw material suppliers are regularly audited despite having the appropriate recognized and qualified certification. Primary packaging complies with packaging regulations and undergoes specific tests.
Based on risk management based on IFS Food, we regularly send our products to an accredited laboratory for analysis. These analyses serve to maintain our internal quality standards and to monitor our suppliers.
The parameters examined comply with the requirements of Commission Regulation (EC) No. 1881/2006 of 19 December 2006 setting maximum levels for certain contaminants in foodstuffs in its currently valid version, taking into account the measurement tolerances and processing methods of the currently valid limit values/recommendation values.

Do Thiocyn hair capsules have any known side effects?

There are no known side effects directly attributable to the ingredients. Thiocyn hair capsules should not be taken by people who are allergic to one or more of the ingredients.

Can Thiocyn hair capsules be taken during pregnancy and breastfeeding?

Since Thiocyn hair capsules contain vitamin A, pregnant women should only take the capsules after consulting a doctor.

Subscriptions

Where can I subscribe and save money?

Our subscription service allows you to schedule your Thiocyn deliveries so you never run out of your daily essentials. By subscribing, you receive a product discount of up to 25%. Depending on the product, you can choose your preferred delivery interval from one to six months. Simply click the "Subscribe" option on the respective product page and select your preferred delivery schedule.

Can I cancel my subscription?

Yes, that's possible. You can cancel at any time. Simply log in to your customer portal and cancel there.
If you have any questions, you can always contact our service team: service@thiocyn.com

Can I pause my subscription?

Yes, you can adjust delivery intervals or pause deliveries at any time.

Can I exchange an item in my subscription?

If you would like to make changes to your subscription, you can do so at any time in your customer portal. Not only can you swap your subscription order, but you can also update your next subscription date, order quantity, delivery schedule, payment, and shipping information. If you have trouble accessing your account or would like us to make these changes for you, please send an email to service@thiocyn.com

Can I skip or pause the next delivery of my subscription?

Yes, you can adjust delivery intervals or pause deliveries at any time.

Can I apply discount codes as part of my subscription?

As part of your subscription, you'll benefit from a permanent price advantage. Unfortunately, other promotions and discount codes cannot be combined.

Do I have to commit to a minimum subscription period?

No, you can cancel your subscription at any time in your child's account.

Customer service

When will my order arrive?

Unless otherwise specified in the item description, delivery within Germany will take place within 3-5 business days. Sundays and public holidays are not included, as no deliveries are made on these days. Please note that this delivery period does not apply if you pay in advance. In this case, you will receive your package within 3-5 business days of receipt of payment.

For deliveries to other European countries, please allow one week for delivery.

How much are the shipping costs?

Shipping costs within Germany are €3.90.
The shipping costs for deliveries to other European countries are as follows:

Price group 1:
Belgium, Netherlands, Austria: 11.50 €

Price group 2:
Denmark, France, Italy, Poland, Slovakia, Spain, Czech Republic, Hungary, Liechtenstein, Luxembourg: €16.35

Price group 3:
Switzerland, Sweden: 18.50 €

Price group 4:
United Kingdom: €21.25

IMPORTANT
For deliveries to non-EU countries such as Switzerland, additional customs duties, fees and import sales tax may apply, which are to be borne by the customer.

Tips and tricks
Unfortunately, our parcel service providers have massively increased their prices overall in recent years, especially for parcels to other European countries, so we are forced to adjust our shipping costs abroad accordingly.

We'd like to keep you as a customer and therefore suggest possible alternatives. You can use our Prime offer from outside of Europe via amazon.de.

Due to its size, Amazon is able to ship internationally at lower shipping costs.

For deliveries to Switzerland: We have a local partner who is happy to accept and ship orders within Switzerland: Drogerie Eberhart. Email for orders: dro-kosmetik@bluewin.ch, telephone number: 033 681 26 10.

We hope for your understanding and will continue to strive for lower shipping costs abroad.

Does Thiocyn offer free shipping?

We offer free shipping for orders over €60.

I have not received an order confirmation and/or shipping confirmation.

Our order confirmation and shipping emails are automatically sent to the email address used when placing the order. Customers may have linked their PayPal account to a different email address. Please check your PayPal email if you haven't received the email associated with your order.
Please check your junk or spam folder, as our emails occasionally end up there. If this happens, please add service@thiocyn.com to your approved senders list.

Can I track my order?

The link included in your shipping confirmation email (as well as the tracking number) allows you to always stay up to date on your shipment's progress. International deliveries may sometimes experience delays; if you have any questions, please email us at service@thiocyn.com.

What payment methods are available to me?

We offer the following payment methods. You can simply select the payment method that best suits your needs during checkout.

PayPal: After selecting your payment method, you will be redirected to PayPal. Here, you can pay securely and cashlessly as usual. You can open a new account and link your bank account to your PayPal account at www.paypal.de/anmeldung.

Your advantage: Your order will be shipped immediately upon availability.

VISA/Mastercard:
Please have your credit card number and the three-digit security code ready. The invoice amount will then be debited from your credit card. Credit card payments are processed via the Unzer platform.

Your advantage: The goods will be shipped immediately when available.

Prepayment:
If you pay in advance, you will receive a payment request by email or mail after placing your order. Please then transfer the invoiced amount to us. Please always include your order number as the reference when transferring. Your order will be shipped to you immediately upon receipt of payment, subject to availability.

Invoice:
As a loyal existing customer, you also have the option of paying for your order by invoice. You will receive an invoice by email or post after your order has been shipped. Please then transfer the stated invoice amount to us within 14 days. Please always include your invoice number as the reference when making the transfer.

Your advantage: Your order will be shipped immediately upon availability.

Does Thiocyn store my payment information?

Yes, we store payment information in your account and in our system to ensure your orders are processed as quickly and smoothly as possible. However, protecting this information is our highest priority, which is why we store it carefully encrypted. Your security and privacy are of paramount importance to us. Therefore, we have implemented a state-of-the-art payment system that meets the highest security standards. We are happy to answer any questions you may have. Simply email us at service@thiocyn.com

When will the money be debited from my account?

For PayPal and credit card payments, the debit will be made on the day of the (subsequent) order. Please note that it may take a few days for the debit to appear in your account. For advance payment, we expect payment within 14 days of receiving your order. Otherwise, your order will be canceled.

What are your return policies?

Right of withdrawal
You have the right to withdraw from your purchase contract within fourteen days without giving any reason, starting
on the day on which you or a third party other than the carrier designated by you takes possession of the goods, provided that you have ordered one or more goods as part of a single order and these are or will be delivered as a single order.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but this is not mandatory.

To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the cancellation period has expired.

Returns
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

You shall bear the direct costs of returning the goods.

The product must be returned in its original condition, undamaged, and unopened. Is this hair serum suitable for me?

Do you also ship outside of Germany?

Yes, we also ship our products outside of Germany. Please note the respective shipping costs under the question "How much are the shipping costs?" There we also provide suggestions and alternatives to make shipping as cost-effective as possible.

Do customs duties, taxes or other charges have to be paid?

For deliveries to non-EU countries such as Switzerland, additional customs duties, fees and import sales taxes may apply in accordance with current laws, which are to be borne by the customer.

Do you also ship your products to PO boxes and packing stations?

Packages cannot be delivered to a PO box. They are too large and must be picked up in person.

If you would like delivery to a DHL Packstation, please provide the DHL Packstation as the delivery address, including your personal postal code.

What if my delivery is not OK?

We're sorry if there's anything wrong with your delivery. Please contact our customer service, and we'll be happy to help.